Your Purchase

The ordering process and order confirmations

Your order constitutes an offer to us to buy the relevant product. All orders are subject to availability and to acceptance by us. We will send you an email acknowledging receipt of your order. Please note that this does not constitute acceptance by us. The contract for purchase of the product is only formed when we send you an email confirming acceptance of your offer.

We reserve the right not to accept an order for any reason (including, but not limited to, where we have not been able to obtain authorisation for payment, shipping restrictions apply or a product is out of stock).

All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods you have ordered are unavailable, a full refund will be offered.

Prices and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. Our prices may change at any time but price changes will not affect orders we have confirmed with you. If the price of a product is obviously wrong, we will not be obliged to provide the product to you at that price.

Prices shown are inclusive of Germany VAT. However, if the rate of VAT changes between the date of your order and the date we take payment we will adjust the rate of VAT that you pay.

We accept payment by the following debit or credit cards only: Visa, Delta, Electron, Mastercard, Eurocard, Maestro and American Express. Payment will be debited from your account shortly before despatch of the product to you.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.