Returns + Exchanges and Refunds

We recommend that whenever you return products to us you send them via an insured, traceable delivery service. Please return products to us in suitable packaging to ensure they reach us in good condition and, in the case of, accessories returned in the original box wherever possible.

Return of non-faulty products

We hope you will be happy with your purchase from 7585. If not, you have the right to cancel your purchase within fourteen days (beginning on the day after the day you (or the person nominated by you to take delivery on your behalf) receive your product or, if you have ordered multiple products in one order, the day you (or the person nominated by you) receive the last of these) and if you would like to cancel then you can do so by:
contacting us to let us know that you wish to cancel your purchase during the fourteen days using the following details official@7585berlin.com / +358407066605 or by completing our withdrawal form here – 7585.com/shop/cancellations; and sending the product (at your expense) to us at 7585 Studio, Tehtaankatu 24, 00140 Helsinki, Finland within fourteen days (beginning on the day after the day on which you inform us that you wish to return the product).
Please note that you do not have the right to return the following types of products unless they are faulty:
products that have been made to your specification, tailored or personalized for you (“Bespoke Products”); and
products that are delivered to you sealed (in whole or in part) and are not suitable for return due to hygiene reasons and have been unsealed (in whole or in part) following delivery (for example, lingerie, swimwear, and earrings)

We will refund the purchase price of the products returned and our lowest delivery charge relevant to you within fourteen days (beginning on the day after the day we receive the products back from you or, if earlier, the day on which you provide evidence that you have sent back the products) using the same means of payment used for your initial purchase (unless you agree otherwise). We will not refund the cost of returning products to us or the cost of delivery charges that exceed the lowest delivery charge relevant to you (for example, the extra cost of express delivery).

Products are your responsibility until they reach 7585. Please ensure that items are packaged correctly to prevent any damage in transit. We are not responsible for any items that are damaged once returned.

Please note that if you fail to take care of returned products, or fail to return the product to us, we will be entitled to reduce the amount we refund to you to take into account the reduction in the value of the product or to withhold the refund. If we have already made a refund we may charge you for the reduction in value. For example, reductions may be made where products have been damaged, washed, altered, or worn, labels or tags have been removed or shoes have been worn on an uncarpeted surface.

Return of faulty products

If you are unhappy with any product please contact us at official@7585berlin.com as soon as possible.

If a product is of unsatisfactory quality or does not meet the description given on the www.7585berlin.com website at the time you placed your order, please contact us as soon as possible at official@7585berlin.com. If they are of unsatisfactory quality or do not meet the relevant description, we will refund the purchase price, delivery charge, and any reasonable costs you incur in returning them to us. For orders from Germany and Finland, we may be able to arrange for a courier to collect them from you, please contact us to request this.